Remote IT Helpline Support Staff – Online Exam
CER Education Recruitment is seeking confident and tech-savvy individuals to provide remote IT support for one of our large Professional Assessment clients during live sittings of their Simulated Consultation Exams which occur during the first week of each month starting in September 2025.
Working with a small helpline team in conjunction with a larger live exam team, you’ll support candidates taking the exam via the bespoke platform (for which you will have adequate training), helping troubleshoot real-time technical issues.
Role Overview
- Provide real-time phone-based technical support to candidates using our specially designed exam platform
- Troubleshoot live issues (e.g. login errors, firewall blocks, poor connectivity, sound problems).
- Guide candidates through practical workarounds-often without access to advanced IT tools (e.g. no remote desktop access).
- Use a structured troubleshooting guide and training, as well as your own initiative to resolve issues quickly, as exams are strictly timed and cannot be paused.
Ideal Candidates include, but are not exclusive to, individuals who are:
- 1st to 3rd year university students in any degree, preferably in tech or tech adjacent degrees, ideally with prior experience in tech support, helpdesk or call centre environments.
- Highly confident with tech and Windows and Mac environments.
- Strong verbal communication skills and confident phone manner.
- Calm under pressure, quick thinking, and effective at multitasking with multiple applications and conversations at once.
- Comfortable using checklists, support logs, and communicating updates clearly to both users and internal teams.
Additional Info
- All work is remote (you will need a reliable internet connection and quiet working environment, as well as your own Mac or Windows laptop/PC).
- A second screen is preferred, as multiple applications are used at once.
- Exams take place 9 months of the year Jan-June, and Sept-Nov. The exam days are typically the first week of the month, from Tuesday to Friday 8am-5pm.
- Other opportunities may be available to assist with training candidates on using the platform before exams and providing support to examiners marking exams.
- Paid training and access to support documentation will be provided.
If you are interested, please submit your CV
